FAQs

    

WRITE US!

On Suecos.com we want to know what you think so we can keep on giving you the best service we can!
If you have any questions or just want to say hi, just write us an e-mail at salesusa@suecos.com  or use our contact form.

In any case, here are the answers to our frequently asked questions.

 

General information
In which Countries is Suecos® available?

We are currently shipping to United States, Canada, Latin America, United Kingdom, Spain, Portugal, France, Italy, Germany, Austria, Belgium, Netherlands, Ireland, Luxemburg, Sweden, Norway, Denmark, Monaco, Czech Republic, Slovakia, Slovenia, Finland, Greece, Hungry, Iceland, Latvia, Lithuania, Liechtenstein, Malta and Poland. 


Do you restock your products?

If an item is out of stock, please contact our Customer Service department at salesusa@suecos.com and we will inform you when it will be available again.


How can I make sure I ordered correctly?

Once you’ve placed your order, you will get a confirmation e-mail from Paypal. In case you did not receive it, please contact our Costumer Service department.


How can I know what the status of my order is?
Our advanced shipping service will announce you on real time what the status of your order is via e-mail.

Can I delete an item of my order?
Yes. From your shopping cart you will be able to add or delete as many items as you want as long as the order hasn’t been processed.

Can I cancel my order?

Yes, you can cancel your order. If the order has already been confirmed, you will have to contact our Customer Service department via e-mail: salesusa@suecos.com


What do I do if my order was incorrect?

If in any occasion you receive a wrong or incorrect order, please get in touch with our Customer Service Department via email: salesusa@suecos.com


What do I do if I receive a damaged item or damaged packaging?

Suecos® only sells items in perfect shape, but in the unlikely case that you receive a damaged item or packaging, please get in touch with our Customer Service Department at salesusa@suecos.com

 


Payment
How can I pay for my order?
We currently offer the following methods of payment: Paypal, Visa,  Mastercard, American Express, Discover.

Is it safe to use my credit card on this website?
Yes. Suecos.com works with one of the best SSL data encryption methods on the market. By shopping on our website you will be using the Paypal platform, leader on security and payments online.
Shipping
How long will my order take to arrive?

Our shipping delivery times range from 4-5 days to Continental United States.


How much are the shipping fees?
US Shipping fees are $9.90 per pair for the first two pairs and free shipping for three pairs or more. 

How will my order be delivered?

We will send you a confirmation e-mail when your order is ready to leave our warehouse, another e-mail with a tracking number.


Do you ship International?

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the "International Customers…Click here to pay" button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.



Returns
How can I return an item?

If you request to return your product, please contact our Customer Service Department salesusa@suecos.com and state why you wish to return it.


How long do I have to return an item?
You have 60 days to return your item from the date you placed your order.

Do I have to pay anything to return my product?
You will be responsible for shipping costs but there is no restocking fee. 
 
Once we’ve approved your return and we’ve checked the item is still new and undamaged, we will refund your money through the same method of payment you used.

When will I get my refund?
After we’ve approved your return and we’ve checked that the items are still new and undamaged –with tags still attached- you will receive a confirmation e-mail indicating that your refund will be made in a couple of days. Please keep in mind that the refunded amount always depends on your banking company. 

Suecos® and Nexiem Management Group reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were received.

 


Correct use and maintenance of Suecos®
How long will my Suecos® last?

The life span of professional footwear is directly linked to your work conditions and how well you take care of them. When your sole is flat and has no texture, it means it is time for new shoes.


How do I take care of my Suecos®?
Every pair of professional footwear should be clean and dry at all times. For cleaning, hand wash them with warm water and soap, dry on open air or with a dry cloth. Do not expose to temperatures above 50ºC or place them near heat sources, they could get deformed and lose quality.

Can my Suecos® be sterilized?

Yes, they can be sterilized using bleach.


Is the fit the same in all the Suecos® models?
Our fit is true to size. Our material adapts to the feet after a few wears.

Will my feet sweat from using Suecos®? Will they smell?
Foot transpiration is something that occurs naturally, no matter what kind of shoe you’re wearing. As a hygiene measure, your feet should be washed thoroughly every day and you should wear socks and change them regularly. Our innovative X-Cell™ material of E.V.A. reduces considerably the appearance of bacteria and fungus that produce bad odor.

What are Suecos® made of?
Our Suecos® are made of X-Cell™, a form of E.V.A. material, which is a kind of synthetic rubber that is latex-free. It is soft, waterproof, very light, flexible, antibacterial, shock-absorbent and it easily molds to the feet.

Is there a replacement for my Suecos® straps and buttons?
In case your shoe straps break or buttons fall down, we will send you the replacement, free of charge. Please contact our Costumer Service team at shop@suecos.com and let us know your shoe model, color and size, as well as how many you need and your delivery address.